FAQs

GENERAL

What is PIPABOX?

Pipabox is a luxury subscription box service where every month you will receive a carefully curated box with 5+ miniature beauty, skincare and hair care products, from a selection of luxury beauty brand.

How many plans do you have?

We have a few options for subscriptions that you can choose from. If you want to try our service before committing for a longer period, you can choose the 1 month plan, beyond that you can choose from a 3,6 and 12 months plan.

Where do I report website problems?

In case of any website related problems please write to us at info.pipabox@gmail.com.

PRODUCT

What should I do about a damaged /missing product?

In case of a damaged product,click a picture of the product within 24 hours of receiving it,in case of a missing product simply click pictures of the box along with packaging within 24 hours and write to us through our contact form or at info.pipabox@gmail.com,with the proof.

Where can I find a list of brands you are working with?

We have made sure to dedicate a space in our website where we have incorporated our brand portfolio, and update it as and when changes occur regarding the same. You can browse through our portfolio on the website to be informed about the most current array of brands that we are working with.

How should I use the products in my PIPABOX?

On the product overview page, you will find a list of all the products in your PIPABOX. Click on each product to find a detailed description of the product including ingredients and step-by-step directions on how to use it.

Will the PIPABOX fit my needs based on the colour of my skin?

We do not discriminate on any basis, and try to curate products which work for a wide array of skin tones. We make it our responsibility to include a wide array of products which will satisfy a wide spectrum of our subscribers.

Is the PIPABOX individually assembled? Will I like the products?

Our team works round the clock to gather the best products from all around the world that suits your needs. Each box contains an assortment of samples chosen to fit your beauty profile to our best capacity, as well as products from up-and-coming brands. However, since individual taste and preferences differ, we cannot guarantee you will like every single product in each month’s box.

CONTACT 

ADDRESS

S-39 & S-39/1 Kasba Industrial Estate, Phase III, Kolkata 700107, INDIA

CONTACT US

Telephone : (033) 40054800/40624300

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